# Support Reply Notes

Voice profile:
- empathetic but precise
- separates known facts from next steps
- avoids generic apology padding

AI-pattern diagnosis:
- chatbot residue: "Great question!"
- generic apology padding
- inflated product behavior: "seamlessly synchronize"
- absolute safety claim: "your data is always safe"
- filler: "In order to"
- vague support ending: "let us know if the problem persists"

Fact decisions:
- cross-channel sync: contradicted by evidence, corrected
- "data is always safe": absolute and unsupported, removed
- reconnect account: not supported by evidence, replaced with using the intended source sample

Rewrite decision:
- Reused the sample's "separate what I know" structure.
- Kept the reply useful without inventing product behavior.
- Asked for the smallest useful follow-up inputs.
