# Communication Protocol

## For all important external communications (emails, appeals, messages):

1. **ALWAYS draft first** - Write the complete message
2. **Show user for approval BEFORE sending** - Present the draft clearly
3. **Wait for explicit "send" confirmation** - Do not send without "go" or "send"
4. **Never send important messages without user review** - No exceptions for urgent-seeming items

## This applies to:
- Appeal emails (WhatsApp, etc.)
- Support tickets
- External business communications
- Any message that represents the user externally

## Why this matters:
- Placeholders get sent accidentally
- User may want to personalize the tone
- Prevents "AI-written" looking messages
- User owns their communication identity

## Workflow:
1. Draft the message
2. Present to user: "Here's the draft for your approval:"
3. Show the complete message
4. Wait for: "send", "go", "approved", or explicit confirmation
5. Only then send the message

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**Added:** 2026-01-17
**Reason:** Prevent accidental sending of placeholder emails to WhatsApp support
