# Project Implementation Plan

> **Project Name:** [XX Project] Implementation Plan
> **Project Manager:** [Name]
> **Date:** [YYYY-MM-DD]
> **Version:** V[X.X]

---

## Table of Contents

1. [Project Charter](#1-project-charter)
2. [Scope Statement](#2-scope-statement)
3. [Work Breakdown Structure (WBS)](#3-work-breakdown-structure-wbs)
4. [Schedule Plan](#4-schedule-plan)
5. [Resource Plan](#5-resource-plan)
6. [Budget Detail](#6-budget-detail)
7. [Quality Plan](#7-quality-plan)
8. [Communication Plan](#8-communication-plan)
9. [Risk Register](#9-risk-register)
10. [Procurement Plan](#10-procurement-plan)
11. [Change Management Plan](#11-change-management-plan)
12. [Cutover Plan](#12-cutover-plan)
13. [Training Plan](#13-training-plan)
14. [Appendices](#14-appendices)

---

## 1. Project Charter

### 1.1 Basic Project Information

| Item | Content |
|------|---------|
| **Project name** | [Full name] |
| **Project ID** | [PRJ-202X-XXX] |
| **Project type** | [New system / Upgrade / Platform build / Data / AI] |
| **Sponsor** | [Name / title] |
| **Project Manager (PM)** | [Name / contact] |
| **Start – end** | [YYYY-MM-DD — YYYY-MM-DD], [X] months |
| **Budget** | [€XX M] |
| **Objective** | [1–2 sentences on the core goal] |

### 1.2 Background & Initiation Basis

[2–3 paragraphs on background: business pain, regulatory drivers, strategic drivers, prior work.]

> **Example:** "The existing [XX] system was built in [2018] on a [client-server] architecture; the framework is outdated and officially end-of-support. In 2024 it had [X] production incidents, [XX] hours cumulative downtime, directly affecting [€XX M] in toll revenue. Regulator [202X] doc [XX] requires completion of the XX upgrade by 202X. Approved by the [202X] executive committee meeting."

### 1.3 SMART Objectives

| No. | Objective | Measurable Metric | Due |
|-----|-----------|-------------------|-----|
| O1 | [Objective] | [Quantified KPI] | [Date] |
| O2 | [Objective] | [Quantified KPI] | [Date] |
| O3 | [Objective] | [Quantified KPI] | [Date] |
| O4 | [Objective] | [Quantified KPI] | [Date] |

### 1.4 Success Criteria

| No. | Criterion | Measurement | Target |
|-----|-----------|-------------|-------|
| CS1 | Within budget | Actual vs approved | Variance ≤ 10% |
| CS2 | On-time go-live | Actual vs planned | Slip ≤ 1 mo |
| CS3 | Requirements met | UAT | P0 pass 100%, P1 ≥ 95% |
| CS4 | Non-functional met | Perf / security test | All NF met |
| CS5 | User adoption | 3 mo post | Target-user usage ≥ 80% |
| CS6 | Business value | 6–12 mo post | KPI attainment ≥ 80% |

### 1.5 Governance Structure

```
┌─────────────────────────────────┐
│   Steering Committee (Steering Co.) │
│   Sponsor + CIO + Business VP + CFO   │
│          Quarterly / major decisions       │
└───────────────┬─────────────────┘
                │
    ┌───────────▼───────────┐
    │     Project Manager (PM)     │
    │  Daily mgmt, coordination, reporting │
    └───────────┬───────────┘
   ┌────────────┼────────────┐
   ▼            ▼            ▼
┌──────┐  ┌──────────┐  ┌──────┐
│Biz   │  │Tech Delivery│  │Quality│
│BA×2  │  │Arch×1    │  │QA×2  │
│Biz rep│  │dev×N     │  │Sec×1 │
└──────┘  │Vendor PM×1│  └──────┘
          │Vendor dev×N│
          └──────────┘
```

| Role | Name | Responsibility | Commitment |
|------|------|----------------|------------|
| Sponsor | [Name / title] | Resourcing, major decisions | As needed |
| Steering member | [CIO] | Tech decision approval | Quarterly |
| Steering member | [Business VP] | Business decision approval | Quarterly |
| PM | [Name] | Daily mgmt, schedule / quality / cost | Full-time |
| Business lead | [Name] | Requirement sign-off, UAT, coordination | 70%+ |
| Tech lead / Architect | [Name] | Solution, architecture, code quality | Full-time |
| Vendor PM | [Name] | Vendor-side delivery | Full-time |
| Supervisor / PMO | [Name] | Oversight, compliance review | By milestone |

### 1.6 Charter Approval

| Role | Name | Signature | Date |
|------|------|-----------|------|
| Sponsor | [Name] | ___________ | [YYYY-MM-DD] |
| CIO / CTO | [Name] | ___________ | [YYYY-MM-DD] |
| Business VP | [Name] | ___________ | [YYYY-MM-DD] |
| CFO | [Name] | ___________ | [YYYY-MM-DD] |
| PM | [Name] | ___________ | [YYYY-MM-DD] |

---

## 2. Scope Statement

### 2.1 Scope Description

**In-Scope:**

1. [e.g., "Procurement, deployment & configuration of XX platform software VX.X"]
2. [e.g., "Interface development with XX and XX systems (XX interfaces)"]
3. [e.g., "Migration of historical data (2019–2024) to new platform"]
4. [e.g., "Training for XX business users and XX O&M staff"]
5. [e.g., "3-month post-go-live O&M transition support"]

**Out-of-Scope:**

1. [e.g., "Business organizational restructuring"]
2. [e.g., "End-user terminal hardware (procured by each unit)"]
3. [e.g., "Module A — deferred to phase 2"]
4. [e.g., "XX legacy system rework (data migration only)"]

### 2.2 Deliverables List

| No. | Deliverable | Type | Acceptance | Due |
|-----|-------------|------|------------|-----|
| D01 | [Requirements spec] | Doc | [Signed by business] | [YYYY-MM-DD] |
| D02 | [System HLD] | Doc | [Tech review passed] | [YYYY-MM-DD] |
| D03 | [System LLD] | Doc | [Tech review passed] | [YYYY-MM-DD] |
| D04 | [Deployment plan] | Doc | [IT O&M confirmed] | [YYYY-MM-DD] |
| D05 | [Test plan + cases] | Doc | [Quality review passed] | [YYYY-MM-DD] |
| D06 | [System test report] | Doc | [Pass rate ≥95%] | [YYYY-MM-DD] |
| D07 | [Performance test report] | Doc | [All NF met] | [YYYY-MM-DD] |
| D08 | [Security test report] | Doc | [ISO 27001 / IEC 62443 passed] | [YYYY-MM-DD] |
| D09 | [UAT sign-off] | Doc | [Business signed] | [YYYY-MM-DD] |
| D10 | [Production system] | System | [Func + perf confirmed] | [YYYY-MM-DD] |
| D11 | [User manual] | Doc | [All functions covered] | [YYYY-MM-DD] |
| D12 | [O&M manual] | Doc | [Incl. contingency] | [YYYY-MM-DD] |
| D13 | [Training material + records] | Doc + exec | [Coverage ≥XX%] | [YYYY-MM-DD] |
| D14 | [Cutover plan] | Doc | [Review passed] | [YYYY-MM-DD] |
| D15 | [Source code + config] | SW | [Build / deploy verified] | [YYYY-MM-DD] |
| D16 | [Data migration confirmation] | Doc | [Consistency ≥99.9%] | [YYYY-MM-DD] |
| D17 | [Project acceptance report] | Doc | [Accepted] | [YYYY-MM-DD] |
| D18 | [Knowledge transfer doc] | Doc | [O&M can operate independently] | [YYYY-MM-DD] |

### 2.3 Exclusions

[Further notes on Out-of-Scope, and the process to bring items back into scope later.]

### 2.4 Constraints & Assumptions

**Constraints:**

| No. | Constraint | Source |
|-----|------------|--------|
| C01 | [Must go live by YYYY-MM-DD] | [Regulation / business window] |
| C02 | [Budget cap €XX M] | [Board resolution] |
| C03 | [Must pass ISO 27001 / IEC 62443] | [Regulatory requirement] |
| C04 | [Must run on open-standards stack: Linux + PostgreSQL] | [Technology-sovereignty policy] |

**Assumptions:**

| No. | Assumption | If False |
|-----|-----------|----------|
| A01 | [Business provides XX staff for requirements & UAT on time] | [Slip X weeks] |
| A02 | [Vendor core staff unchanged] | [Quality risk + slip] |
| A03 | [XX legacy vendor provides data dictionary & export interface] | [Migration blocked] |
| A04 | [IDC / network ready on time] | [Slip X weeks] |
| A05 | [Key stakeholders respond within X business days] | [Slip] |

---

## 3. Work Breakdown Structure (WBS)

### 3.1 WBS Tree

```
1.0 [XX Project]
│
├── 1.1 Initiation & preparation
│   ├── 1.1.1 Charter signing
│   ├── 1.1.2 Team formation
│   ├── 1.1.3 Kick-off meeting
│   └── 1.1.4 PM methodology setup
│
├── 1.2 Requirements & blueprint
│   ├── 1.2.1 Current-state research (XX depts)
│   ├── 1.2.2 Requirement collection & analysis
│   ├── 1.2.3 Business blueprint design
│   ├── 1.2.4 Requirements spec writing
│   └── 1.2.5 Requirement review & confirmation
│
├── 1.3 System design
│   ├── 1.3.1 Application architecture
│   ├── 1.3.2 Data architecture
│   ├── 1.3.3 Technology architecture
│   ├── 1.3.4 Interface design (XX systems)
│   ├── 1.3.5 Security design
│   ├── 1.3.6 Deployment architecture
│   └── 1.3.7 Design review
│
├── 1.4 Development & config
│   ├── 1.4.1 Dev environment setup
│   ├── 1.4.2 Base framework / scaffolding
│   ├── 1.4.3 Module A dev (XX pm)
│   ├── 1.4.4 Module B dev (XX pm)
│   ├── 1.4.5 Module C dev (XX pm)
│   ├── 1.4.6 Interface dev (XX)
│   ├── 1.4.7 Data migration tool dev
│   └── 1.4.8 Code review
│
├── 1.5 Testing
│   ├── 1.5.1 Unit testing
│   ├── 1.5.2 Integration testing (SIT)
│   ├── 1.5.3 System functional testing
│   ├── 1.5.4 Performance testing
│   ├── 1.5.5 Security testing
│   ├── 1.5.6 User acceptance testing (UAT)
│   └── 1.5.7 Defect fix & regression
│
├── 1.6 Data migration
│   ├── 1.6.1 Legacy data quality analysis
│   ├── 1.6.2 Clean & transform rules
│   ├── 1.6.3 Migration tool validation
│   ├── 1.6.4 Full migration (test env)
│   ├── 1.6.5 Consistency validation
│   └── 1.6.6 Production migration
│
├── 1.7 Deployment & go-live
│   ├── 1.7.1 Production prep (HW / net / sec)
│   ├── 1.7.2 System deploy & config
│   ├── 1.7.3 Go-live checklist
│   ├── 1.7.4 Trial run (UAT → prod)
│   ├── 1.7.5 Production cutover
│   └── 1.7.6 Post-go-live monitoring (7×24×14d)
│
├── 1.8 Training & knowledge transfer
│   ├── 1.8.1 Training plan
│   ├── 1.8.2 Training material
│   ├── 1.8.3 Admin training
│   ├── 1.8.4 Operator training
│   ├── 1.8.5 O&M training
│   └── 1.8.6 Knowledge transfer doc
│
└── 1.9 Close-out
    ├── 1.9.1 Acceptance
    ├── 1.9.2 O&M handover
    ├── 1.9.3 Document archive
    ├── 1.9.4 Lessons learned
    └── 1.9.5 Team disband
```

### 3.2 WBS Dictionary (key tasks)

| WBS | Task | Description | Predecessor | Duration | Owner | Deliverable |
|-----|------|-------------|------------|----------|-------|-------------|
| 1.2.1 | Current-state research | [Visit XX depts, understand process & pain] | 1.1.3 | 10 days | [BA] | Research report |
| 1.4.3 | Module A dev | [Front+back end of XX] | 1.3.7 | 40 days | [Dev lead] | Module A code |
| 1.5.6 | UAT | [Business accepts per cases] | 1.5.4,1.5.5 | 15 days | [Biz lead] | UAT sign-off |
| ... | ... | ... | ... | ... | ... | ... |

---

## 4. Schedule Plan

### 4.1 Milestones

| No. | Milestone | Planned | Landmark | Acceptance |
|-----|-----------|---------|----------|------------|
| M0 | Kick-off | [YYYY-MM-DD] | Kick-off done | Minutes |
| M1 | Requirements frozen | [YYYY-MM-DD] | Req spec signed | Sign page |
| M2 | Design frozen | [YYYY-MM-DD] | Design reviewed | Review minutes |
| M3 | Dev complete (interfaces) | [YYYY-MM-DD] | Code frozen, SIT entry | CI/CD status |
| M4 | SIT passed | [YYYY-MM-DD] | SIT report | Test report |
| M5 | UAT passed | [YYYY-MM-DD] | UAT sign-off | Sign-off |
| M6 | Go-live ready | [YYYY-MM-DD] | Go/No-Go checklist | Checklist |
| M7 | **Go-Live** | **[YYYY-MM-DD]** | **Prod go-live** | **Go-live confirm** |
| M8 | Stable operation | [YYYY-MM-DD] | 14 days no major fault | Ops weekly |
| M9 | Acceptance | [YYYY-MM-DD] | Acceptance signed | Report |
| M10 | Close | [YYYY-MM-DD] | Archive, disband | Close confirm |

### 4.2 Detailed Gantt (text)

```
202X
         Q1                 Q2                 Q3                 Q4
   Jan  Feb  Mar  Apr  May  Jun  Jul  Aug  Sep  Oct  Nov  Dec

1.1 Launch   ██ M0
1.2 Req     ████████ M1
1.3 Design         ██████ M2
1.4 Dev                ████████████████████████ M3
1.5 Test                                       ██████████
                                               M4    M5
1.6 Data                                  ██████████
1.7 Deploy+GoLive                                       ███ M7
1.8 Training                                            ██████
1.9 Close                                                  ██ M9 M10
```

### 4.3 Critical Path

**Critical path:** [Sequence of tasks forming the critical path and total float.]

```
1.1(Launch) → 1.2(Req) → 1.3(Design) → 1.4(Dev) → 1.5(Test) → 1.7(Go-live) → 1.9(Close)
Total duration: [X.X] months
Total float on critical path: 0 days
Non-critical:
- 1.6 (Data migration): can run parallel late in dev, float [X] days
- 1.8 (Training): can start during test, float [X] days
```

### 4.4 Compression Strategy (if needed)

| Strategy | Compressible | Extra Cost | Risk |
|----------|--------------|------------|------|
| Add staff (crash) | [X] days | [€XX M] | More comms, ramp-up |
| Parallelize (fast-track) | [X] days | [€XX M] | More rework |
| Cut scope (non-core) | [X] days | — | Lower business value |
| Outsource non-core | [X] days | [€XX M] | More mgmt, quality risk |

---

## 5. Resource Plan

### 5.1 Org Structure

[Repeat or reference 1.5 governance; emphasize execution team here.]

### 5.2 Team Members & Roles

| Name | Role | Affiliation | Responsibility | Period | Commitment |
|------|------|-------------|----------------|--------|------------|
| [Name] | PM | [Client / Vendor] | Overall mgmt | [X] mo | Full |
| [Name] | BA | [Client] | Research, process mapping | [X] mo | 80% |
| [Name] | BA | [Vendor] | Req doc writing | [X] mo | Full |
| [Name] | Architect | [Vendor] | Architecture design & review | [X] mo | 100% early → 30% late |
| [Name] | Dev lead | [Vendor] | Dev mgmt, core modules | [X] mo | Full |
| [Name] | Front-end | [Vendor] | Front-end dev | [X] mo | Full |
| [Name] | Back-end | [Vendor] | Back-end dev | [X] mo | Full |
| [Name] | Data eng. | [Vendor] | Migration ETL | [X] mo | Full |
| [Name] | Test eng. | [Client / Vendor] | Test & defect mgmt | [X] mo | Full |
| [Name] | Security eng. | [3rd-party] | Security test & cert | [X] wk | As needed |
| [Name] | Trainer | [Vendor] | User training | [X] wk | As needed |
| [Name] | O&M eng. | [Client] | Handover, prod assurance | [X] mo | Full late |

### 5.3 Resource Loading

| Role | M1 | M2 | M3 | M4 | M5 | M6 | M7 | M8 | M9 | M10 | M11 | M12 |
|------|----|----|----|----|----|----|----|----|----|-----|-----|-----|
| PM | ██ | ██ | ██ | ██ | ██ | ██ | ██ | ██ | ██ | ██ | ██ | ██ |
| BA | ██ | ████ | ████ | ██ | ██ | ██ | ██ | ██ | ██ | — | — | — |
| Architect | ██ | ████ | ████ | ██ | ██ | █ | █ | — | — | — | — | — |
| Dev×N | — | — | █ | ████ | ████ | ████ | ██ | █ | — | — | — | — |
| Test×N | — | — | — | — | ██ | ████ | ████ | ██ | — | — | — | — |
| Trainer | — | — | — | — | — | — | — | — | ██ | — | — | — |

- █ = low (<30%), ██ = medium (30–70%), ████ = high (>70%)

### 5.4 Facilities & Equipment

| Resource | Use | Spec | Qty | Ready | Source |
|----------|-----|------|-----|-------|--------|
| War room / meeting | Daily standup | 15–20 seats | 1 | [M1] | [Client] |
| Dev server | Dev / test env | [XX core / XX GB / XX TB] | [X] | [M3] | [Client / cloud] |
| Test server | SIT / UAT env | [XX core / XX GB / XX TB] | [X] | [M5] | [Client / cloud] |
| Prod server | Production | [XX core / XX GB / XX TB] | [X] | [M9] | [Client purchase] |
| SW license | [Dev tools / DB / middleware] | [Version] | [X] | [M3] | [Client purchase] |
| VPN / remote | Remote dev access | — | [X] acct | [M3] | [Client IT] |
| Network | Dev / test / prod net | — | — | [By phase] | [Client IT] |

### 5.5 Backfill Plan

| Key Role | Primary | Backup | Trigger |
|----------|---------|--------|---------|
| PM | [Name] | [Name] | Leave >3 d / departure |
| Architect | [Name] | [Name] | Leave >2 d / departure |
| Dev lead | [Name] | [Name] | Leave >3 d / departure |

---

## 6. Budget Detail

### 6.1 Budget Summary

| Category | Budget (€M) | Share |
|----------|-------------|-------|
| **CAPEX** | | |
| Hardware | [XXX] | [XX%] |
| Software license | [XXX] | [XX%] |
| Dev / implementation | [XXX] | [XX%] |
| Consulting | [XX] | [XX%] |
| **OPEX (build period)** | | |
| Project mgmt | [XX] | [XX%] |
| Training | [XX] | [XX%] |
| Travel / other | [XX] | [XX%] |
| **Contingency** | [XXX] | [XX%] |
| **Total** | **[XXXX]** | **100%** |

### 6.2 Budget Time Distribution

| Month | HW | SW | Impl | Other | Subtotal | Cumulative | Cum % |
|-------|----|----|------|-------|----------|-----------|------|
| M1–M2 | [XX] | — | [XX] | [XX] | [XXX] | [XXX] | [XX%] |
| M3–M4 | [XX] | [XXX] | [XX] | [XX] | [XXX] | [XXX] | [XX%] |
| M5–M6 | — | — | [XXX] | [XX] | [XXX] | [XXX] | [XX%] |
| M7–M8 | — | — | [XXX] | [XX] | [XXX] | [XXX] | [XX%] |
| M9–M10 | — | — | [XX] | [XX] | [XXX] | [XXX] | [XX%] |
| M11–M12 | — | — | [XX] | [XX] | [XXX] | [XXXX] | 100% |

### 6.3 Cost Control Measures

| Measure | Note | Owner |
|---------|------|-------|
| Monthly budget review | Compare actual vs budget monthly; analyze if variance >10% | [PM] |
| Change cost approval | Any cost-increasing change needs Steering approval | [PM / Sponsor] |
| Effort monitoring | Weekly person-day tally to prevent pm bloat | [PM] |
| Contingency release | Only for identified risk / force majeure; Sponsor approval | [Sponsor] |
| Milestone-linked payment | Pay per milestone acceptance (see payment plan) | [PM / Procurement] |

### 6.4 Payment Plan

| Milestone | Ratio | Amount (€M) | Condition |
|-----------|-------|-------------|-----------|
| Contract signed | 30% | [XXX] | Contract effective, plan confirmed |
| Req confirmed (M1) | 20% | [XXX] | Req spec signed |
| System test passed (M4) | 20% | [XXX] | SIT report passed |
| Go-live (M7) | 20% | [XXX] | Stable 14 days post |
| Acceptance (M9) | 10% | [XXX] | Acceptance signed |

---

## 7. Quality Plan

### 7.1 Quality Objectives

| Dimension | Target | Measure |
|-----------|--------|---------|
| Defect density | ≤ [X] / KLOC | Scan + test stats |
| P0 defects | 0 (pre-UAT) | Defect system |
| P1 defects | ≤ [X] (pre-go-live) | Defect system |
| P2 and below | ≤ [X] (pre-go-live) | Defect system |
| Test coverage | Code cov ≥ [XX%] | Auto-test report |
| Requirement coverage | 100% of reqs covered by cases | Traceability matrix |
| Availability | ≥ 99.9% (post) | Monitoring |
| Response time | [P95 ≤ X sec] | Perf report |
| Doc completeness | 100% deliverables delivered | Doc checklist |

### 7.2 Test Strategy

| Type | Note | Owner | Env | Tool | Pass Criteria |
|------|------|-------|-----|------|---------------|
| **Unit (UT)** | Dev self-test, func/method | Dev | Dev | [JUnit/Jest/GoTest] | Cov ≥XX% |
| **Integration (IT)** | Module & external interfaces | Test eng | SIT | [Postman/Automated] | 100% interface pass |
| **System (ST)** | End-to-end function | Test eng | SIT | [Selenium/Manual] | P0→0, P1≤X |
| **Performance** | Concurrency, stress, stability | Test + perf expert | Perf | [JMeter/LoadRunner] | All NF met |
| **Security** | Pen test, vuln scan, code review | Security eng (3rd-party) | Security | [BurpSuite/Nessus] | No high-risk vuln |
| **UAT** | Business validates by scenario | Business rep | UAT | Manual + scripts | Sign-off |
| **Regression** | Post-defect-fix verification | Test eng | SIT/UAT | Mostly auto | No new P0/P1 |

### 7.3 Defect Management

| Level | Definition | Response | Fix | Close |
|-------|------------|----------|------|-------|
| **P0-Critical** | Crash / data loss / security hole | ≤ 4 h | ≤ 24 h | Regression passed |
| **P1-Major** | Core function unusable / no workaround | ≤ 8 h | ≤ 3 days | Regression passed |
| **P2-Minor** | Non-core anomaly / workaround exists | ≤ 24 h | ≤ 5 days | Regression passed |
| **P3-Trivial** | UI / UX / copy | ≤ 48 h | ≤ 10 days | Regression / suggestion |

### 7.4 Quality Review Gates

| Gate | Time | Content | Reviewer |
|------|------|---------|----------|
| Req review | [M1] | Completeness, consistency, testability | [PM / BA] |
| Design review | [M2] | Compliance, scalability, security | [Architect + external] |
| Code review | [M3–M5 ongoing] | Standards, security, perf | [Dev lead] |
| SIT entry | [M3] | Dev completeness, smoke test | [Test lead] |
| UAT entry | [M4] | SIT passed, docs ready | [Test lead] |
| Pre-go-live | [M6] | Go/No-Go checklist | [PM + Ops + Security] |
| Post-go-live retro | [M7+2 wk] | Quality, user feedback | [PM] |

### 7.5 Quality Dashboard

| Metric | Target | Current | Trend | Owner |
|--------|--------|---------|-------|-------|
| P0 defects | 0 | [X] | [↗/↘/→] | [Test lead] |
| P1 defects | ≤X | [X] | [↗/↘/→] | [Test lead] |
| Test pass rate | ≥95% | [XX%] | [↗/↘/→] | [Test lead] |
| Code coverage | ≥XX% | [XX%] | [↗/↘/→] | [Dev lead] |
| Req changes | ≤X | [X] | [↗/↘/→] | [PM] |
| Schedule variance | ≤5% | [XX%] | [↗/↘/→] | [PM] |

### 7.6 Requirements Traceability Matrix Template

| Req ID | Description | Design Doc | Module | Test Case | UAT Scenario | Status |
|--------|-------------|-----------|--------|-----------|--------------|--------|
| FR-001 | [Desc] | [Design sec] | [Module] | [TC-XXX] | [UAT-XXX] | [✅/❌/⚠️] |
| FR-002 | [Desc] | [Design sec] | [Module] | [TC-XXX] | [UAT-XXX] | [✅/❌/⚠️] |
| ... | ... | ... | ... | ... | ... | ... |

---

## 8. Communication Plan

### 8.1 Communication Matrix

| Item | Purpose | Participants | Cadence | Mode | Facilitator | Output |
|------|---------|-------------|---------|------|-------------|--------|
| **Daily standup** | Sync, surface issues | Core team | Daily 15 min | Standup / online | [PM] | — |
| **Weekly** | Weekly progress / risk / plan | All | Mon AM | Meeting (60 min) | [PM] | Weekly report |
| **Bi-weekly Steering** | Major decisions / resourcing | Steering Co. | Bi-weekly | Meeting (30 min) | [Sponsor] | Decision minutes |
| **Monthly** | Monthly summary & next plan | Steering + key stakeholders | Monthly | Email / Wiki | [PM] | Monthly report |
| **Tech review** | Architecture / design review | Tech + external | By phase | Meeting (90 min) | [Architect] | Review minutes |
| **Vendor weekly** | Vendor delivery tracking | PM + vendor PM | Weekly | Meeting (30–60 min) | [PM] | Vendor weekly |
| **Risk session** | High-priority risk response | PM + stakeholders | As needed | Meeting | [PM] | Risk plan |
| **Change review** | Change-request evaluation | CCB | As needed | Meeting | [PM] | Change decision |
| **All-staff bulletin** | Progress / results | All staff | Milestones | Email / intranet | [PM] | Newsletter |
| **Incident comms** | Major issue escalation | Per path | Immediate | Phone → email | [PM] | Incident report |

### 8.2 Stakeholder Communication Needs

| Stakeholder | Focus | Info Need | Frequency | Channel |
|-------------|-------|-----------|-----------|---------|
| Sponsor | ROI, progress, major risk | Exec summary | Bi-weekly | 30-min + monthly |
| CIO / CTO | Tech, architecture, security | Tech decisions | As needed | Review + weekly |
| Business VP | Business impact, UAT | Delivery status | Bi-weekly | Brief email |
| IT Ops | Deployment, handover | Tech docs | By phase | Tech handover |
| Business backbone | Fit, go-live time | Detailed progress | Weekly | Weekly + UAT |
| Frontline user | UX change, training | Plain & brief | By phase | Training + manual |
| Procurement / Finance | Budget, payment | Budget vs actual | Monthly | Finance report |
| Vendor exec | Contract, payment | Delivery & acceptance | Monthly | Exec sync |

### 8.3 Escalation Path

```
Level 1 (resolvable in team)
   └─► PM → coordinate resources, adjust plan
         │
         ▼ unresolved in 24h
Level 2 (needs dept-level coordination)
   └─► CIO + Business VP → cross-dept resourcing
         │
         ▼ unresolved in 48h
Level 3 (needs org-level decision)
   └─► Steering Committee / Sponsor → major decision, budget add
```

---

## 9. Risk Register

### 9.1 Risk List

| ID | Category | Description | Prob | Impact | Level | Strategy | Mitigation | Owner | Status |
|----|----------|-------------|------|--------|-------|----------|------------|-------|--------|
| R01 | Requirement | Frequent change | High | Med | **High** | Mitigate | [Freeze + change control] | [PM] | [Open/Closed] |
| R02 | Resource | Key person leaves / changes | Med | High | **High** | Mitigate | [A/B backup, docs, knowledge backup] | [PM/HR] | [Open] |
| R03 | Tech | Performance below target | Med | High | **High** | Mitigate + Contingency | [Early perf test, baseline, scale plan] | [Architect] | [Open] |
| R04 | Vendor | Vendor delay / poor quality | Med | High | **High** | Mitigate | [Milestone accept, penalty, backup vendor] | [PM/Proc] | [Open] |
| R05 | Data | Poor legacy data / migration fail | Med | High | **High** | Mitigate | [Pre-check, rehearsals, rollback] | [Data eng] | [Open] |
| R06 | Integration | 3rd-party interface non-cooperation | Med | Med | **Med** | Mitigate | [Early liaison, exec, mock stub] | [PM/Biz] | [Open] |
| R07 | Security | High-risk vuln found pre-go-live | Low | High | **Med** | Avoid | [Continuous sec test, pre-go-live pen test] | [Sec eng] | [Open] |
| R08 | Org | Weak business cooperation | Med | Med | **Med** | Mitigate | [Sponsor backing, KPI tie, reporting] | [Sponsor] | [Open] |
| R09 | Budget | HW price swing → overrun | Low | Low | **Low** | Accept | [10% contingency] | [PM] | [Open] |
| R10 | Ops | Poor handover → post fault | Med | Med | **Med** | Mitigate | [Ops early involve, training, co-ops] | [PM/Ops] | [Open] |

### 9.2 Risk Trigger Monitoring

| ID | Trigger | Monitor | Frequency |
|----|---------|---------|-----------|
| R01 | Change req >X / week | Change log | Weekly |
| R02 | Core staff resign / long leave | HR + observation | Anytime |
| R03 | Perf metric near threshold | Perf report | Each test |
| R04 | Vendor milestone slip >X d | Vendor weekly | Weekly |
| R05 | Data quality issue >X% | Data quality report | Each check |

---

## 10. Procurement Plan

### 10.1 Procurement Items

| Item | Description | Est. (€M) | Method | Initiate | Award | Owner |
|------|-------------|-----------|--------|---------|-------|-------|
| [XX platform SW] | [Name + version] | [XXX] | [Open tender / negotiated] | [YYYY-MM] | [YYYY-MM] | [Proc] |
| [Impl / dev service] | [pm + skills] | [XXX] | [Selective tender] | [YYYY-MM] | [YYYY-MM] | [Proc] |
| [Server + network] | [Spec list] | [XXX] | [Open tender / framework] | [YYYY-MM] | [YYYY-MM] | [Proc] |
| [Security assessment] | [ISO 27001 / IEC 62443] | [XX] | [Negotiated] | [YYYY-MM] | [YYYY-MM] | [IT Sec] |
| [3rd-party test] | [Perf / pen test] | [XX] | [Negotiated] | [YYYY-MM] | [YYYY-MM] | [IT Quality] |

### 10.2 Vendor Management

| Vendor | Content | Amount | Key Terms | Mgmt |
|--------|---------|--------|-----------|-------|
| [Vendor A] | [XX platform] | [€XX M] | [SLA, penalty, IPR, payment milestone] | Weekly + milestone |
| [Vendor B] | [Impl service] | [€XX M] | [pm cap, staff qual, replacement clause] | Standup + bi-weekly |
| [Vendor C] | [HW] | [€XX M] | [Delivery, acceptance, warranty] | Milestone |

---

## 11. Change Management Plan

### 11.1 Change Control Flow

```
Change request raised (anyone)
    │
    ▼
PM initial review (1 business day)
    │
    ├── No impact on scope / schedule / budget → PM approves → implement
    │
    └── Impacts scope / schedule / budget →
            │
            ▼
        CCB review (3 business days)
            │
            ├── Approve → update plan / budget → implement
            ├── Reject → notify requester
            └── Defer → record & track
```

### 11.2 Change Control Board (CCB)

| Member | Role | Responsibility |
|--------|------|----------------|
| PM | CCB chair | Convene, impact analysis |
| Sponsor (or rep) | Decider | Major change approval (>€XX M or slip >X wk) |
| Business lead | Business impact | Assess business impact |
| Tech lead | Tech impact | Assess tech impact |
| Vendor PM (if involved) | Cost / schedule impact | Assess vendor-side impact |

### 11.3 Change Request (CR) Template

| Field | Content |
|-------|---------|
| **CR ID** | CR-[YYYY]-[XXX] |
| **Requester** | [Name / dept] |
| **Date** | [YYYY-MM-DD] |
| **Description** | [Detailed change] |
| **Reason** | [Why change] |
| **Impact analysis** | — |
| — Scope | [Add / cut / modify deliverables] |
| — Schedule | [Slip X days / weeks] |
| — Cost | [Increase / decrease €XX M] |
| — Quality | [Impact on quality] |
| — Risk | [New risks introduced] |
| **If not done** | [Consequence of rejection] |
| **CCB decision** | [Approve / Reject / Defer] |
| **Decision date** | [YYYY-MM-DD] |
| **Decider** | [Name] |

---

## 12. Cutover Plan

### 12.1 Cutover Strategy

| Option | Description | Strength | Weakness | Pick |
|--------|-------------|----------|----------|------|
| **A. Big Bang** | Switch all at once | Simple, short | High risk, hard rollback | [✅/❌] |
| **B. Phased** | Module by module | Low risk, controlled | Long, old+new coexist | [✅/❌] |
| **C. Parallel** | Old+new run X weeks | Safest | Costly, user burden | [✅/❌] |
| **D. Pilot** | Pilot one site / corridor first | Lowest risk | Rollout takes time | [✅/❌] |

**Recommended:** [Strategy + rationale]

### 12.2 Go/No-Go Checklist

| No. | Check | Status | Checker | Note |
|-----|-------|--------|---------|------|
| **Tech ready** | | | | |
| 1 | All P0/P1 scenarios pass in UAT | [✅/❌] | [Test lead] | |
| 2 | Perf report passed (all NF met) | [✅/❌] | [Perf eng] | |
| 3 | Security report passed (no high-risk) | [✅/❌] | [Sec eng] | |
| 4 | Data migration done & verified (>99.9%) | [✅/❌] | [Data eng] | |
| 5 | Production deployed & verified | [✅/❌] | [Ops] | |
| 6 | Monitoring / alerting configured | [✅/❌] | [Ops] | |
| 7 | Backup / recovery verified | [✅/❌] | [Ops] | |
| 8 | Rollback ready (executable + rehearsed) | [✅/❌] | [Ops] | |
| **People ready** | | | | |
| 9 | Core-user training done (≥XX%) | [✅/❌] | [Trainer] | |
| 10 | Ops training done & passed | [✅/❌] | [Trainer] | |
| 11 | War-team roster (7×24×14d) set | [✅/❌] | [PM] | |
| 12 | Helpdesk training done | [✅/❌] | [Biz] | |
| **Business ready** | | | | |
| 13 | Business UAT sign-off | [✅/❌] | [Biz lead] | |
| 14 | Go-live announcement (internal/external) | [✅/❌] | [PM/PR] | |
| 15 | Business contingency ready | [✅/❌] | [Biz lead] | |
| **Compliance ready** | | | | |
| 16 | Security certification passed (if needed) | [✅/❌] | [Security] | |
| 17 | 3rd-party compliance review passed | [✅/❌] | [Legal] | |

> **Go condition:** All "Must" checks must be ✅ and no open P0 defects.

### 12.3 Go-Live Day Plan

| Time | Task | Owner | Note |
|------|------|-------|------|
| [T-X] d | [Announcement, user notice] | [PM] | |
| [T-X] h | [Close old write, final sync] | [Data eng] | |
| [T-X] h | [Final prod check] | [Ops] | |
| [T0] | [Cutover] | [Ops + Dev] | |
| [T+1] h | [Core smoke test] | [Test] | |
| [T+2] h | [Business core scenario verify] | [Biz] | |
| [T+X] h | [Confirm success / rollback decision] | [PM + Sponsor] | Per smoke result |
| [T+1–14] d | [War standby 7×24×14d] | [Standby team] | |

### 12.4 Rollback Plan

| Scenario | Trigger | Steps | Time | Data Recovery |
|----------|---------|-------|------|--------------|
| Core unusable | [XX% P0 functions down] | [Switch DNS / LB → restore old] | [X] h | [Incremental synced] |
| Perf fail | [Resp >X sec or throughput <XX%] | [Same as core rollback] | [X] h | — |
| Data issue | [Inconsistency >0.1%] | [Pause → repair → or rollback] | [X] h | [From backup or old] |

### 12.5 Post-Go-Live Support

| Phase | Time | Support | Owner |
|-------|------|---------|-------|
| **War standby** | Days 1–14 | 7×24 on-site + remote | [Proj + Ops + Vendor] |
| **Enhanced** | Wk 3–4 | 5×8 on-site + 7×24 phone | [Ops + Vendor] |
| **Normal** | Mo 2–3 | Business-hours support | [Ops team] |
| **Formal handover** | From mo 3 | Ops independent | [Ops team] |

---

## 13. Training Plan

### 13.1 Overall Scheme

| Audience | Count | Goal | Mode | Duration |
|----------|-------|------|------|----------|
| System admin | [XX] | Deploy, config, monitor, troubleshoot | Theory + lab | [X] d |
| Operators | [XXX] | Daily business operations | Lecture + drill | [X] d/batch |
| O&M staff | [X] | Daily ops, backup/recovery, emergency | Theory + lab + exam | [X] d |
| Management | [XX] | Main features & dashboards | Demo | [X] h |
| Trainer (TTT) | [X] | Run follow-up training | Deep + trial teach | [X] d |

### 13.2 Course Schedule

| ID | Course | Audience | Duration | Format | Trainer | Date |
|----|--------|----------|----------|--------|---------|------|
| T01 | System overview & admin | Admin | 1 d | Lecture+demo | [Vendor] | [YYYY-MM-DD] |
| T02 | Install, deploy & config | Admin | 1 d | Lab | [Vendor] | [YYYY-MM-DD] |
| T03 | User & permission mgmt | Admin | 0.5 d | Lab | [Vendor] | [YYYY-MM-DD] |
| T04 | [Module A] ops training | Business | 0.5 d | Lecture+lab | [BA] | [YYYY-MM-DD] |
| T05 | [Module B] ops training | Business | 0.5 d | Lecture+lab | [BA] | [YYYY-MM-DD] |
| T06 | Reports & analytics | Business | 0.5 d | Lab | [BA] | [YYYY-MM-DD] |
| T07 | O&M & monitoring | Ops | 1 d | Lecture+lab | [Vendor] | [YYYY-MM-DD] |
| T08 | Backup/recovery & drill | Ops | 1 d | Lab+drill | [Vendor] | [YYYY-MM-DD] |
| T09 | Common issues & troubleshooting | Ops | 0.5 d | Case study | [Vendor] | [YYYY-MM-DD] |
| T10 | Exec demo & dashboard | Management | 2 h | Demo+Q&A | [PM] | [YYYY-MM-DD] |

### 13.3 Training Assessment

| Method | Audience | Pass | Retake |
|--------|----------|------|--------|
| Theory written | Admin / Ops | ≥80 | 1 retake |
| Practical | Admin / Ops | Complete assigned task | Retake after practice |
| Hands-on | Business | Complete scenario | 1 retake |

### 13.4 Training Material List

| Material | Content | Format | Due |
|----------|---------|--------|-----|
| User manual | Steps for all functions | PDF + paper | [1 wk before] |
| Admin manual | Install, config, mgmt | PDF | [1 wk before] |
| O&M manual | Monitor, backup, troubleshoot, emergency | PDF | [1 wk before] |
| Training PPT | Per-course slides | PPT + PDF | [1 wk before] |
| How-to videos | Core flow screen recordings | MP4 | [1 wk before] |
| Practice env | Sandbox for trainees | System | [3 d before] |

---

## 14. Appendices

### Appendix A: Acronyms

| Acronym | Full Name | Note |
|---------|-----------|------|
| WBS | Work Breakdown Structure | |
| SIT | System Integration Testing | |
| UAT | User Acceptance Testing | |
| CCB | Change Control Board | |
| CR | Change Request | |
| BA | Business Analyst | |
| KLOC | Kilo Lines of Code | |
| TTT | Train The Trainer | |

### Appendix B: PM Tools

| Category | Tool | Use |
|----------|------|-----|
| PM | [Jira / Redmine / TAPD] | Task & defect tracking |
| Docs | [Confluence / Notion / wiki] | Knowledge & doc collab |
| Code | [GitLab / GitHub] | Source version control |
| CI/CD | [Jenkins / GitLab CI / GitHub Actions] | Continuous integration & deploy |
| Chat | [Teams / Slack / Zoom] | Daily comms |
| Meeting | [Teams / Zoom] | Remote meeting |
| Test | [TestLink / Xray / Zephyr] | Test case & execution mgmt |

### Appendix C: Full Schedule (Gantt Data)

[Attach detailed Excel / Project export or complete WBS schedule.]

### Appendix D: Sign-off Page

| Role | Name | Signature | Date |
|------|------|-----------|------|
| Sponsor | [Name] | ____________ | [YYYY-MM-DD] |
| CIO / CTO | [Name] | ____________ | [YYYY-MM-DD] |
| Business lead | [Name] | ____________ | [YYYY-MM-DD] |
| PM | [Name] | ____________ | [YYYY-MM-DD] |
| Vendor PM | [Name] | ____________ | [YYYY-MM-DD] |

---

> **Prepared by:** [Project Manager]
> **Reviewed by:** [PMO / CIO]
> **Approved by:** [Sponsor]
>
> **Version history:**
> | Version | Date | Change | Author |
> |---------|------|--------|--------|
> | V1.0 | [YYYY-MM-DD] | First draft | [Name] |
